All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We do not cancel or refund orders for long shipping times, please pay attention to estimated shipping windows at check-out. Many of our products are fabricated on demand and there is a production period, our deliveries estimates reflect the combined time of fabrication to delivery. Due to complications with the COVID-19 Global Pandemic travel times are also delayed.
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
We offer international shipping to the following countries: .
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Bouge is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 60 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us at firstname.lastname@example.org.